General Information for All Tours

Bookings can be made by completing and returning the booking form or by contacting us by phone, email or in person. A deposit of $500.00 per person is required for all tours. The full fare is payable two months prior to departure departure (except with third party bookings where final payment is due three months prior to departure). Bookings within two months of departure require full fare. We accept payments by cash, credit card (1.5% fee applies) bank cheque, personal cheque, or bank transfer (online direct deposit) and credit card. Cheque payments should be forwarded to 12 Glenorn Ct, Yangebup WA 6164.

Payments can be made at any Bendigo Bank or online. Both cash and online payments should include your surname and tour name as a reference. Our bank account details are:

Name:   Aussie Redback Tours
Bank:      Bendigo Bank
BSB:        633-000
A/C:        1555 21370

If a passenger wishes to cancel their booking for any tour other than one day tours, the fare will only be refunded accordingly:

1. If a passenger wishes to cancel his or her booking, the fare will only be refunded as follows:
   a. 25 days or more prior to designated departure date – 100% (less monies held by any third parties for cancellation)
   b. 24 to 15 days prior to designated departure date – 75% (less monies held by any third parties for cancellation)
   c. 14 to 6 days prior to designated departure date – 50% (less monies held by any third parties for cancellation)
   d. 5 to 1 days prior to designated departure date -0%
   e. Day of departure or during tour – 0%

(Note: third parties include but are not limited to: airlines, boat cruises, wholesalers, attractions, and motels).

2. All Tickets and vouchers are issued and all travel and accommodation arrangements are made by the Firm upon express condition that it shall not be liable for any injury, damage, loss, delay or inconvenience either by reason of any defect in any vehicle or building or through the acts or defaults whether negligent or otherwise, of Aussie Redback Tours or its servants or any company, firm or person engaged in providing transport, refreshment, accommodation or other facility or services in connection with the Tour, nor shall Aussie Redback Tours be liable for any damage, losses or sickness, quarantine, weather, war, strikes, riots or any other cause whatsoever.

2a.       Notwithstanding the provisions of condition 2, Aussie Redback Tours will accept liability for personal injury, loss and damage arising under the Motor Vehicle (Third Party Insurance) Act 1943-1975 in respect of which Aussie Redback Tours is adequately covered by Insurance but not otherwise.

3. Aussie Redback Tours shall not be deemed to be the agent of the passenger.
4. Aussie Redback Tours reserves the right without previous notice to the passenger to cancel or withdraw any tour and in such event the full sum paid by the passenger shall be returned to him/her and upon tendering the same all liability of the Firm to the passenger shall cease. In the event that an airline causes the cancelation of a tour, Aussie Redback Tours will not be liable for any refunds associated with the tour booking.
5. All airfares are subject to flight and booking class availability.  Airline schedules are subject to change without notice. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non-refundable. Aussie Redback Tours is not liable for delays or disruptions of air travel. Once tickets are issued Aussie Redback Tours will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights.  Flight timings are set by airlines and affected by events outside our control.
6. Aussie Redback Tours, in its absolute discretion, reserves the right to modify any tour or holiday itinerary, route, timetable, excursion or accommodation and shall not be liable to the passenger for loss, damage, or inconvenience resulting there from.
7. All luggage, baggage, goods and personal articles are at all times and in all circumstances at the passenger’s risk.
8. Aussie Redback Tours, its employees or agents may at any time during a tour request a passenger to withdraw from the Tour if in the opinion of Aussie Redback Tours, its employee or agent the passenger is guilty of misconduct and upon the request being made the passenger shall immediately withdraw from the tour.
9. No agent, servant or representative of Aussie Redback Tours has any right to alter or vary or waive any of these conditions. Nor is any such person authorised to undertake any liability whatsoever on behalf of the Firm unless such be in writing and signed by a member of Aussie Redback Tours.
10. In the event of COVID-19 preventing a tour to be conducted or passenger unable to join the tour form another state, the fare (excluding fees incurred by third parties) will be credited until other arrangements can be made, for a period of twelve (12) months)

Passengers wishing to cancel bookings for a one-day tour will only receive a refund if the cancellation occurs 2 days prior to the designated departure date. See Conditions of Acceptance at the end of this section.

We strongly recommend you purchase travel insurance (often obtainable via your bank, post office, local travel agency etc) to cover the cost of your fare.

We have no age limits for our tours. We do, however, trust your good sense and suggest that you check with your doctor if you are elderly or have recently had a serious illness. Some of our tours go to very remote locations and, although we take a satellite phone and emergency services are not far away, it is better to be ‘safe than sorry’. You may also consider having a flu injection before we leave, particularly on winter tours. If you take medication, please ensure you have enough for the entire tour.

Our coaches, buses and 4x4s are fully air-conditioned, have reclining seats, curtains, footrests, and water at all times. Some coaches have on-board toilets. Liquids such as water or soft drinks may be taken on the bus as long as they are in screw-topped or other lidded containers (to prevent spillage). Messy foods cannot be consumed on the bus.

Smoking is not permitted in any coach or bus as well as rooms for accommodation or tents. Regular stops along the route for morning tea, toilet breaks, etc will provide an opportunity to smoke.

The pick-up point for land-based tours departing from Perth is the East Perth Rail Terminal. Details will be given on the full itinerary. Tours with air travel do not include transport to the airport on the date of departure and do not include transfers from airport to home.

The dress code on all tours is casual but varies between tours depending on the climate. Travel in winter, south of the Tropic of Capricorn, can get very chilly at night and variable during the day. Warm clothing is strongly recommended for nights, with several layers of clothes during the day. The climate north of the Tropic of Capricorn is tropical and can be very hot. Light loose clothing of natural fibres (cotton, linen) is recommended. Strong comfortable walking shoes are essential. You might like to pack a tracksuit and bathers (swimsuit) as well as a pair of thongs. Luggage should be kept to a minimum with just one medium-size suitcase recommended.

We provide meals where stated to satisfy the hungriest of passengers.
Breakfast:   A selection of cereals, toast, fruit, fruit juice, tea or coffee. (On some motel tours, a cooked breakfast may be provided).
Morning tea:   Biscuits or cake, tea, coffee etc.
Lunch:   Cold meats, crisp fresh salads, rolls, sandwiches, fresh bread with various spreads, cake, tea and coffee (when provided by Aussie Redback Tours).
Evening meal:  Pre-dinner nibbles, soup, barbeque or stir-fry or casserole-type dish, vegetables, dessert, tea, coffee or restaurant meal (when provided by Aussie Redback Tours).
Pre-dinner drinks and other refreshments are at your own expense:  One of the most pleasant times of the tour.  After a day’s travel and after we have settled in, is when we enjoy a drink and chat with fellow passengers.
Note: If you require special meals or are allergic to a type of food, please inform us at time of booking.

Motels are of a high standard – 3 star or better. Generally, evening meals and breakfasts are provided when we stay in motels. Sometimes it may be necessary to use two different motels.

Cabin accommodation can be varied, ranging from a single room with an en-suite, two or three bedroom houses with a shared toilet, bathroom and living area. Our policy is to allocate couples a twin room. Singles may have to multiple share depending on the number of beds in each room. If a room has a bunk bed the upper bunk is not allocated. Linen is generally supplied unless advised otherwise. Any special accommodation details will be mentioned in the itinerary for each tour.

All Tickets and vouchers are issued and all travel and accommodation arrangements are made but the Firm upon express condition that it shall not be liable for any injury, damage, loss, delay or inconvenience either by reason of any defect in any vehicle or building or through the acts or defaults whether negligent or otherwise, of the Firm or its servants or any company, firm or person engaged in providing transport, refreshment, accommodation or other facility or services in connection with the Tour, nor shall the Firm be liable for any damage, losses or sickness, quarantine, weather, war, strikes, riots or any other cause whatsoever.

Notwithstanding the provisions of condition 1, the Firm will accept liability for personal injury, loss and damage arising under the Motor Vehicle (Third Party Insurance) Act 1943-1975 in respect of which the Firm is adequately covered by Insurance but not otherwise. The Firm shall not be deemed to be the agent of the passenger. The Firm reserves the right without previous notice to the passenger to cancel or withdraw any tour and in such event the full sum paid by the passenger shall be returned to him/her and upon tendering the same all liability of the Firm to the passenger shall cease. The Firm, in its absolute discretion, reserves the right to modify any tour or holiday itinerary, route, timetable, excursion or accommodation and shall not be liable to the passenger for loss, damage, or inconvenience resulting there from.

All luggage, baggage, goods and personal articles are at all times and in all circumstances at the passenger’s risk. The Firm, its employees or agents may at any time during a tour request a passenger to withdraw from the Tour if in the opinion of the Firm, its employee or agent the passenger is guilty of misconduct and upon the request being made the passenger shall immediately withdraw from the Tour.

No agent, servant or representative of the Firm has any right to alter or vary or waive any of these conditions. Nor is any such person authorised to undertake any liability whatsoever on behalf of the Firm unless such be in writing and signed by a member of the Firm.

Whilst we endeavor to maintain this website with accurate and up to date content, changes and errors may occur and therefore all details must be verified with Aussie Redback Tours at the time of booking.