If a passenger wishes to cancel their booking for any tour other than one day tours, the fare will only be refunded accordingly:
If a passenger wishes to cancel their booking for any tour other than one day tours, the fare will only be refunded accordingly:
- 28 days or more prior to designated departure date – 100%, less monies held by any third parties for cancellation
- 27 t0 16 days prior to designated departure – 90%, less monies held by any third parties for cancellation
- 15 to 6 days prior to designated departure – 70%, less monies held by any third parties for cancellation
- 5 to 1 days prior to designated departure date – 0%
- Day of departure or during tour – 0%
In the event of Covid 19 preventing a tour to be conducted or passenger unable to join the tour from another state because of lockdown, a full fare (Excluding third parties, but are not limited too; airlines, boat cruises, wholesalers, attractions, and motels.) will be refunded. Please note all cancellations will incur a 10% booking fee
The company will not accept a booking for any person that is not fully vaccinated for COVID-19 or does not commit to such requirement. Where a person makes a booking and is then unable to meet the requirement, the customer shall be barred from the event or service and the company’s cancellation policy shall apply.
The customer shall comply with all Government (Federal and State) requirements for entry into Western Australia or to access the operator’s, event, or service. Where the customer does not so comply, and cancels or is unable to access the operator’s, event or service, the customer shall forfeit all monies paid.
In accordance with Aussie Redback Tours duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our customers and visitors, our employees, and the community at large from infectious diseases, such as COVID-19, that may be reduced by vaccinations.
All customers, employees and visitors are required to be or have received vaccinations before travelling and must provide evidence of vaccination when booking. – Non compliance of request will cancel your booking and deposit.
- In the event of a COVID-19 test where a passengers tests positive whilst on tour, the Company (Aussie Redback Tours) will not be liable for accommodation costs.
Tours with flight component
- 28 days or more prior to the designated departure – 100%, less monies held by airline for cancellation of air ticket
- 27 – 16 days prior to the designated departure – 90%, less monies held by airline for cancellation of air ticket
- 15 to 6 days prior to the designated departure date – 70% – Less monies held by airline for cancellation of air ticket
- 5 to 1 days prior to the designated departure date – 0%
- Day of departure or during the tour – 0%
In the event of Covid 19 preventing a tour to be conducted or passenger unable to join the tour from another state because of lockdown, a full fare (Excluding third parties, but are not limited too; airlines, boat cruises, wholesalers, attractions, and motels.) will be refunded. Please note all cancellations will incur a 10% booking fee
The company will not accept a booking for any person that is not fully vaccinated for COVID-19 or does not commit to such requirement. Where a person makes a booking and is then unable to meet the requirement, the customer shall be barred from the event or service and the company’s cancellation policy shall apply.
The customer shall comply with all Government (Federal and State) requirements for entry into Western Australia or to access the operator’s, event, or service. Where the customer does not so comply, and cancels or is unable to access the operator’s, event or service, the customer shall forfeit all monies paid.
In accordance with Aussie Redback Tours duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our customers and visitors, our employees, and the community at large from infectious diseases, such as COVID-19, that may be reduced by vaccinations.
All customers, employees and visitors are required to be or have received vaccinations before travelling and must provide evidence of vaccination when booking. – Non compliance of request will cancel your booking and deposit.
- In the event of a COVID-19 test where a passengers tests positive whilst on tour, the Company (Aussie Redback Tours) will not be liable for accommodation costs.
Passengers wishing to cancel bookings for a one day tour will only receive a refund if the cancellation occurs 2 days prior to the designated departure date. See Conditions of Acceptance at the end of this section.